Amman, Jordan · Available

Samer AlQaisi

Enterprise Systems & Operations Manager

24+ years driving complex IT initiatives across healthcare, legal, and enterprise sectors. Transforming challenges into sustainable growth through strategic project leadership.

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Samer AlQaisi
01
IT Project Management · Strategic Leadership
Amman, Jordan · +962 795 956 451
IT Project Management ERP Integration Healthcare IT Quality Assurance PMO Leadership Digital Transformation LegalTech CMMI Level 3 IT Project Management ERP Integration Healthcare IT Quality Assurance PMO Leadership Digital Transformation LegalTech CMMI Level 3

Overview

24+ years experience

With over 24 years of experience driving complex IT initiatives across diverse industries, I have consistently led cross-functional teams in executing strategic projects that streamline operations, enhance data security, and align technology with business goals.

My background in IT program management, strategic planning, and solution implementation has enabled me to navigate high-pressure, deadline-driven environments — transforming challenges into opportunities for process innovation and sustainable growth, while fostering a collaborative culture that empowers teams to exceed expectations.

24+
Years Experience
3
Major Industries
15+
Team Members Led
L3
CMMI Certified

Expertise

Core competencies
01
IT Project Management
PMI-based methodologies, project charters, governance frameworks, and risk management. Consistent on-time, on-budget delivery across complex initiatives.
02
Quality Assurance Management
Established QA and QC departments from scratch. Achieved CMMI Level 3 certification. Systematic reviews, KPIs, and continuous performance tracking.
03
ERP & CRM Integration
Directed multiple ERP integration projects, improving cross-departmental data visibility and decision-making in financials, subscriptions, sales, and marketing.
04
Healthcare IT (HL7)
Led one of Jordan's largest healthcare integrations at KHCC using HL7 v2.x protocols. Deep expertise in CareWare–Hakeem integration and healthcare data standards.
05
Digital Transformation
Served as PMO Consultant on USAID-funded Mizan III — the largest digital transformation in Jordan's Ministry of Justice history (2020–2021).
06
Solution & Product Design
Developed region's first IRIS recognition solution at IdealSoft. Application development, stakeholder communication, and managing scope through full lifecycle delivery.

Experience

Professional history
Qistas for IT
2016 – Present
Amman, Jordan
Enterprise Systems & Operations Manager
  • Served as Project Management Consultant on the USAID-funded Mizan III Project for the Ministry of Justice — Jordan's largest digital transformation initiative
  • Developed and enforced project charters, governance frameworks, and risk management protocols across cross-functional teams
  • Managed rollout of specialized legal matter management solutions in banks, insurance companies, and top law firms
  • Utilized Agile and Lean techniques to enhance team collaboration, improve time-to-market, and boost product and service quality
  • Directed multiple ERP integration projects improving cross-departmental data visibility in financials, subscriptions, sales, and marketing
The Group Securities
2015
Qatar
Quality Manager
  • Served as trusted IT advisor to the Chairman of the Board of Directors
  • Led a team of 4, improving process framework to maintain smooth operations
  • Created development, quality assurance, and implementation methodologies to support demanding customer base
Adaptive TechSoft
2009 – 2015
Amman, Jordan
QA Manager & Project Manager
  • Achieved CMMI for Development Level 3 certification through company-wide process improvement initiative (2010–2012)
  • Led CareWare–Hakeem integration at King Hussein Cancer Center using HL7 v2.x protocols
  • Head of Software Engineering Process Group (SEPG) — accountable for company-wide process improvement
  • Directed and mentored a diverse team of ~15 junior and senior project professionals
  • Co-founded the PMO department leveraging innovative technology solutions to safeguard the company during economic downturns
Earlier Roles
2000 – 2009
Jordan
Developer → System Analyst → Project Manager
  • Masterpieces for Software Services — Project Manager (2007–2009)
  • Adaptive TechSoft — System Analyst & Oracle Team Leader (2004–2007)
  • Al-Arabi Software Solutions — Senior Developer & System Analyst (2002–2004)
  • IdealSoft — Developed the region's first IRIS Farm / IRIS recognition solution in Jordan and the GCC (2000–2002)

Key Achievements

Career highlights
🏆
CMMI Level 3 Certification
Led company-wide process improvement initiative at Adaptive TechSoft, achieving CMMI for Development Level 3 certification — a landmark in software quality for the region.
⚕️
Jordan's Largest Healthcare Integration
Led CareWare–Hakeem integration at King Hussein Cancer Center using HL7 v2.x protocols, one of Jordan's largest and most complex healthcare integration projects.
⚖️
Mizan III — Ministry of Justice
Served as PMO Consultant on the USAID-funded Mizan III Project — the largest digital transformation initiative in the history of the Ministry of Justice, Jordan.
👁️
First IRIS Recognition in the GCC
Developed Jordan and the GCC's first IRIS Farm at IdealSoft, pioneering biometric recognition technology in the region at the turn of the millennium.

Let's connect

Ready to
collaborate today.

Email
[email protected]
Phone
+962 795 956 451
Location
Amman, Jordan