Currently employed · Qistas for Information Technology

Samer
AlQaisi.

Turning complex IT challenges into sustainable systems — across healthcare, legal and enterprise sectors for over two decades.

Portrait of Samer AlQaisi
Role
Systems & Operations Manager
Focus
IT · Digital Transformation
Experience
24+ years
Languages
Arabic · English
01 — About

A career built on quality, process and delivering at scale.

With over 24 years driving complex IT initiatives, I have led cross-functional teams executing strategic projects that streamline operations, enhance data security and align technology with business goals.

From national-scale digital transformation at the Ministry of Justice, to healthcare integration at KHCC, to CMMI Level 3 certification — the thread is the same: systematic excellence and empowered teams.

24+Years experience
L3CMMI certified
15+Direct reports
3Industries served
02 — Expertise

Disciplines.

PMI · Agile · Lean · CMMI
01

IT Project Management

PMI-based methodologies, project charters, governance frameworks and risk management — delivered on time and on budget.

02

Quality Assurance

Built QA and QC departments from scratch. Achieved CMMI Level 3. Systematic reviews, KPIs and performance tracking.

03

ERP & CRM Integration

Directed ERP integrations improving data visibility across financials, subscriptions, sales and marketing.

04

Healthcare IT · HL7

Led one of Jordan’s largest healthcare integrations at KHCC using HL7 v2.x — CareWare–Hakeem.

05

Digital Transformation

PMO Consultant on USAID-funded Mizan III — the largest digital transformation in the Ministry of Justice’s history.

06

Solution & Product Design

Developed the region’s first IRIS recognition solution at IdealSoft. End-to-end stakeholder and scope management.

03 — Experience

Chronology.

2016 — NowQistas for ITAmman, Jordan
Enterprise Systems & Operations Manager
  • PM Consultant on Mizan III, the USAID-funded Ministry of Justice digital transformation
  • Project charters, governance frameworks and risk protocols across cross-functional teams
  • Rolled out legal matter management for banks, insurers and top law firms
  • Directed ERP integrations improving financial and operational visibility
2015The Group SecuritiesQatar
Quality Manager
  • Trusted IT advisor to the Chairman of the Board
  • Led a team of 4, improving the process framework
  • Created development, QA and implementation methodologies
2009 — 2015Adaptive TechSoftAmman, Jordan
QA Manager & Project Manager
  • Achieved CMMI for Development Level 3 company-wide
  • Led CareWare–Hakeem integration at King Hussein Cancer Center (HL7 v2.x)
  • Head of the Software Engineering Process Group; co-founded the PMO
  • Mentored ~15 junior and senior project professionals
2000 — 2009Earlier chaptersJordan
Developer → Analyst → Project Manager
  • Masterpieces for Software Services — Project Manager (2007–2009)
  • Adaptive TechSoft — System Analyst & Oracle Team Leader (2004–2007)
  • Al-Arabi Software Solutions — Senior Developer & System Analyst (2002–2004)
  • IdealSoft — the region’s first IRIS recognition solution (2000–2002)
04 — Milestones

Selected work.

012010 — 2012

CMMI Level 3 certification

Company-wide process improvement at Adaptive TechSoft — a regional landmark in software quality.

022012

Jordan’s largest healthcare integration

CareWare–Hakeem at King Hussein Cancer Center using HL7 v2.x.

032020 — 2021

Mizan III — Ministry of Justice

PMO Consultant on the largest digital transformation in the Ministry’s history.

042000 — 2002

First IRIS recognition in the GCC

Pioneered biometric recognition technology in the region at IdealSoft.

05 — Contact

Let’s stay
in touch.